Add new Things connected to my Hub or account

If you added devices to your Hue, Wink, SmartThings, LIFX, or Insteon accounts, Stringify will not automatically recognize your new devices.  In order to import them into Stringify, click on the account or hub in the 'Things' section of our app,  then click 'Re-Connect' (or click on the gear or dots in the corner, then Re-Connect).

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Bill Brosius

    I get the dreaded Authorizing the selected device failed. Please try again later or contact support @smartthings.com when I tried to add the second garage controller to my stringify account. What am I doing wrong?

  • Avatar
    Kris Linquist

    Hi Bill,
    Make sure you check all boxes for all things including the hub - not just the new thing you are trying to add.

  • Avatar
    Matt Freestone

    I have done this multiple times and the new devices still do not show up. This is in regards to SmartThings. The count of devices doesn't change when I add or remove devices. Something is clearly broken.

  • Avatar
    Matt Freestone

    Apparently the device has to be used once before it shows up, then the integration works??? Very odd...